Important Information for Patients with Blue Cross Blue Shield of Texas Insurance
UPDATE - July 1, 2014
We are very disappointed that as of July 1, Hendrick Health System, as well as Hendrick Provider Network and Hendrick Anesthesia Network physicians, are no longer part of the Blue Cross Blue Shield of Texas network.
Patients can continue to access Hendrick services and physicians with the understanding that claims likely will be considered out-of-network by Blue Cross Blue Shield, and may incur higher out-of-pocket costs. Patients should contact Blue Cross directly to review their benefits.
This is certainly not the outcome we wanted, but we remain fully committed to working with our Blue Cross patients to continue providing the care they need.
UPDATE - June 30, 2014
For the past four years, Hendrick Health System has worked diligently to bring our Blue Cross Blue Shield of Texas reimbursement rates to a level that is comparable to rates provided to hospitals our size with similar services. While we have made every effort to accomplish this outcome, to date, there is no resolution.
If an agreement is not met by midnight June 30, Hendrick services, as well as Hendrick Provider Network and Hendrick Anesthesia Network physicians, will be considered out-of-network providers for patients with BCBS commercial insurance. Blue Cross Medicare supplements are not affected.
In the event that Hendrick becomes an out-of-network provider, more information will be posted to the website July 1.
UPDATE - June 13, 2014
Negotiations continue between Hendrick Medical Center and Blue Cross Blue Shield of Texas (BCBS). We have met with BCBS on several occasions, but have no resolution at this time. We will continue to negotiate in good faith.
Remember that for now, BCBS members can access Hendrick facilities and its physicians. However, if we are unable to agree on new contracts by June 30, Hendrick and Hendrick Provider Network and Hendrick Anesthesia Network physicians will be considered out-of-network providers for patients with BCBS commercial health insurance.
We apologize for the inconvenience this negotiation may be causing you. We will continue to keep you updated.
May 22, 2014
Hendrick Medical Center (Hendrick) and Blue Cross Blue Shield of Texas (BCBS) are currently negotiating a new contract that covers services. Our current contract is scheduled to end on June 30, 2014.
It’s important to know that, for now, nothing changes. Patients will still have access to care at Hendrick and to those physicians. If we are unable to agree on a new contract by June 30, Hendrick and our Hendrick Provider Network (HPN) physicians and Hendrick Anesthesia Network (HAN) physicians will be considered out-of-network providers for patients with BCBS commercial health insurance. This means BCBS members with commercial health insurance may lose in-network access or may face higher out-of-pocket costs to receive care at Hendrick. This is not what we want, and we are working hard to avoid this outcome.
- Over the past 10 months, Hendrick has been negotiating our contract with BCBS to secure competitive market rates for the care we provide to our community.
- The last negotiated rate adjustment in payment rates was in 2010; yet, the cost to provide care to our community and run our hospital continues to increase year after year.
- Several years of poor payments from BCBS have created an unsustainable gap in our rates.
We do not take this issue lightly and will continue to keep you updated of any meaningful progress between now and June 30.
*Please note that patients covered by Blue Cross Blue Shield of Texas Medicare Supplement are not affected by the negotiations.